Updated: 08.2019

1 Overview

1.1 Introduction

IQPD SP. Z O.O. is committed to protecting your personal information when you are using our services. We want our services to be trusted and appreciated as well as to be an example of best in practice. In order to provide our services we sometimes need to collect information about you. This Privacy and Cookie Policy concerns our use of any personal information we collect from:

• Accessing IQPD SP. Z O.O. website
• Social media web pages we operate
• It also relates to using any personal information provided to us by phone, email, in person and in other correspondence.

IQPD SP. Z O.O. is legally obliged to use your information in accordance with applicable laws relating to the protection of personal information, including The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and formerly the 1995 Data Protection Directive (Directive 95/46/EC).

This Privacy Policy outlines the following:

• What information we collect and How we use this information.
• The options regarding the personal information provided to us.
• The use of cookies.

It is important to note that our website does contain links to other websites owned and operated by 3rd parties, for example social media networks. These websites have their own privacy and cookies policies and we recommend you review them, should you have any concerns. We do not accept any responsibility or liability for the actions of these 3rd party websites and you use them at your own risk.

2 Your Personal Information

2.1 What information we collect about you

When you communicate with, access or register with IQPD SP. Z O.O.s’ services we receive personal information about you. This information normally consists of us collecting, recording and storing information regarding your name, email address, telephone or mobile number and details of the company you represent. In the course of direct communication, we also collect and in turn store information about your areas of interests and any personal preferences. Stored personal information may be modified based on additional communication.

IQPD SP. Z O.O. also collects information about how you use our website and the device(s) you use to access the service. Please see the cookies section of this policy below for further details.

2.2 How we protect your information

We specifically partner with leading organisations to ensure that any personal information transmitted to us and collected is stored safely in the most sophisticated way technologically, however, whilst we do our very best to protect your personal information against unauthorised access, duplication and disclosure no service can ever be 100% secure.

Similarly, to all other website operators we cannot guarantee that any personal information given to us will be totally protected, for example, from actions such as computer hacking which is out of our control. When you provide personal information, you do so at your own risk.

When an account is created on IQPD SP. Z O.O. we use a system of passwords to help verify your identity before any personal information is accessed. It is your responsibility to make sure your password is safeguarded and should never be disclosed to 3rd parties.

If you do have any concerns we recommend you contact us immediately.

2.3 How we use your information

IQPD SP. Z O.O. uses your personal information in a number of ways, including:

• To provide our services, activities and online content and to provide you with information about them.
• To deal with your requests and enquiries and to provide a response to any submission you have made to opt-in.
• To process and administrate, which means that IQPD SP. Z O.O. may contact you for any reasons related to the relevant service. In order to provide a personalised service we may analyse the information you supply as well as your activity.
• Using IP addresses and device identifiers to understand the location of users, to establish the number of visitors from different countries and how our services are being accessed.
• To analyse and research so that we may improve the services offered.
• To give you the most user friendly online experience.

2.4 Will we use this information to contact you?

IQPD SP. Z O.O. will only send you marketing emails and updates when you have agreed to this and have opt-in. These messages may be personalised based on any information that you have provided us through communication or your use of our services.

IQPD SP. Z O.O. may also contact you:

• Regarding any service, activity or online content you have registered for in order to ensure that we can deliver the service to you. This may be to verify details and areas of interest or to assist with any Account issues such as resetting passwords or to check if you still want to use the service, if the account appears dormant.
• Regarding any correspondence we have had in the past and may receive relating to IQPD SP. Z O.O.s services.
• Regarding any of our personalised services you may be using.
• To update you on this Policy, if it is deemed necessary.

2.5 Will this information be shared?

Other than outlined above in 2.2 IQPD SP. Z O.O. will only share your personal data with trusted partners, where permission has been granted. This is a necessity in order to facilitate the delivery of Market Reports or when further correspondence is required with Custom Research projects or Translation Services. We do not rent out, sell or share your personal information with any 3rd parties, except in the above examples.

2.6 How long is this information kept?

We keep your personal information in our systems for as long is necessary unless otherwise instructed. We operated a clear opt-in opt-out policy and will hold your personal information until we have received written request to update or delete details, however certain information may be retained to comply with legal obligations or resolve disputes.

If you opened an account which has been dormant for more than 2 years it may be closed automatically. In these circumstances, we will contact to verify before closing the account.

3 Reviewing / Deleting personal information

3.1 Can I review what personal information you have?

Under Data Protection Acts you have the right to request details of the personal information IQPD SP. Z O.O. holds as well as to correct any mistakes. Information requests are free of charge and should be submitted in writing to the contact details at the bottom of this policy. To ensure security we may ask you to provide confirmation of your identity.

If you have registered an account with IQPD SP. Z O.O. we provide you the mechanism to review and update your information through the IQPD SP. Z O.O. website. Using your Login and the Password created your account can be accessed and details can be edited.

3.2 Can I delete my data?

As highlighted in 2.5 and 3.1 above we keep your personal information in our systems for as long is necessary unless otherwise instructed. We operated a clear opt-in opt-out policy and will hold your personal information until we have received written request to update or delete details. At any moment, you can instruct us of your wish to unsubscribe or change your preferences. If you wish for us to delete your personal data please contact us on the details below in writing, however, certain information may be retained to comply with legal obligations or resolve disputes.

4 If you are aged under 18

We do not knowingly collect personal information from anyone under the age of 18 or knowingly allow such individuals to create an account on our website or use our services without the express permission of a parent/guardian. If you are under 18 we ask you not to register for our services or send any personal information about yourself to us.

Should we learn that we have collected any personal information from someone under the age of 18 we will delete this information immediately. Should there be any concerns that we may have unknowingly collected information from or about someone under the age of 18 please contact us on the details below.

5 Cookies

Cookies are very small text files created and used by a website that is stored in the user's computer either temporarily for that session only or permanently on a hard disk. Cookies store and transmit information to the server of websites (re)visited from that browser / computer and can also be used to remember pieces of information that the user previously entered into form fields such as names, contact information and passwords. They also provide a way for the website to recognize you and keep track of your preferences.

At IQPD SP. Z O.O. we use standard (First-Party) cookies to preserve session data and customers data for example at times of placing an order, letting clients amend their personal account data and see an order history list. Information supplied by cookies can help us to understand the profile of visitors and help us to provide you with a better user experience.

In addition, like the vast majority of websites we use Google Analytics to analyse user activity in order to improve our website. For example, by using Google Analytics we look at patterns in the searches that users perform. We use such analysis to gain insights about how to improve the functionality of the Website.

Most web browsers are set to accept cookies by default. You can remove or reject cookies by following directions provided in your Internet browser's help file. However, removing cookies may not allow you to take full advantage of all features on the Site.

6 Changes to this Policy

This Privacy and Cookie Policy may be amended occasionally and we recommend that double check it every time you submit personal information to IQPD SP. Z O.O.. The date of the most recent version appears on this page. If you are not satisfied or concerned with anything in this policy or changes we recommend you contact us to verify details or to not submit personal information to IQPD SP. Z O.O.. If you have created an Account with us this can be deleted at any time. If significant changes are made to this policy and how we use your personal information we will send you notification of these changes.

7 Contacting us about this Privacy and Cookies Policy

If you have any questions or comments please contact:

IQPD SP. Z O.O.
ul. Ślusarska 9
30-710Krakow, Poland
+48 535 995 995

Or email us on office@iqpd.pl